Verification that spans quote, bind & claim.
Use VerifyNow to confirm customer identity, vehicle details, driver information, payout accounts and AML/PEP risk before policies bind or claims are paid. Brokers, underwriters and claims teams get report evidence they can rely on.
Insurance verification
Verify every party from quote to claim.
Check policyholders, claimants, vehicles, companies and payout accounts across the insurance lifecycle.
- Policyholder identity
- Vehicle information
- Payout-account checks
In short: what VerifyNow does for insurers
A defensible underwriting and claims workflow for South African insurers combines Home Affairs SA ID verification on the insured, vehicle & VIN lookup, vehicle licence disc scans and driver’s licence verification for motor lines, bank account verification on the premium-debit and claim-payout accounts, AML/PEP/sanctions screening for life and investment-linked products, face match for remote claim-stage proofing, and consumer/person trace for non-disclosure and fraud investigations. Long-term and short-term insurers remain FICA accountable institutions and own their own RMCP.
VerifyNow’s scope: Home Affairs SA ID verification, vehicle & VIN lookup, vehicle licence disc scans, driver’s licence verification, bank account verification (AVS), AML/PEP/sanctions screening, Face Match, separate Passive Liveness, document authentication, and consumer/person trace. The insurer remains responsible for the POPIA basis and controls for its use. VerifyNow does not issue credit bureau reports or SAPS criminal record clearances.
The services behind every policy
The seven VerifyNow services insurers, underwriters, brokers and claims teams most commonly combine — at quote, at policy bind and at claim.
SA ID Verification
Confirm a policy-holder or claimant identity against Home Affairs at quote, at onboarding and again at claim — returning name, date of birth, ID status and the official photograph.
Vehicle & VIN Lookup
Resolve a vehicle registration or VIN into make, model, year and recorded history for motor underwriting sanity-checks and claims investigation.
Driver's Licence Verification
Verify the PDF417 barcode and return its encoded licence class, holder identity, portrait and validity dates. Full Verification + Passive Liveness adds two Home Affairs photo comparisons and current-selfie evidence for higher-risk claims.
Vehicle Licence Disc Scanner
Scan the vehicle disc PDF417 barcode and compare its registration details with a number plate lookup for motor underwriting and claims review.
Bank Account Verification (AVS)
Verify the account the premium debit is collected from and the account a claim is paid into, confirming the account holder name and ID match the policyholder on record.
AML / PEP / Sanctions Screening
Screen policyholders, trustees and beneficial owners against PEP and sanctions lists for larger life policies and investment-linked products subject to Section 21 CDD.
Face Match
Compare a current selfie with the Home Affairs identity photo and add Passive Liveness when remote claim-stage identity proofing needs stronger evidence.
Consumer/Person Trace
ID-led trace of recorded contact details and addresses for suspected non-disclosure or claims fraud investigations — authorised under NCA Regulation 18(4)(b).
Workflows across the policy lifecycle
Four scenarios that chain these services into a single underwriting, bind or claim decision.
- 01
Motor insurance quote
Take the vehicle registration and the proposed insured's ID number, run Vehicle & VIN Lookup on the asset, run SA ID Verification on the insured, and review the card-sourced licence class and validity dates before producing a binding quote.
Vehicle & VIN LookupSA ID VerificationDriver's Licence VerificationVehicle Licence Disc Scanner - 02
New policy onboarding
At policy bind, run SA ID Verification on the policyholder, run AML/PEP where the policy exceeds your risk-based threshold (common on life and investment-linked products), and run Bank AVS on the premium-debit account.
SA ID VerificationAML/PEP ScreeningBank AVS - 03
Claim intake
At first notification of loss, re-verify the claimant's ID, capture a selfie and match it with Face Match, and — for a motor claim — re-run Vehicle & VIN Lookup to confirm the claimed vehicle matches the vehicle on risk.
SA ID VerificationFace MatchVehicle & VIN Lookup - 04
Suspected fraud or non-disclosure
If a claim or application is flagged for investigation, run Consumer/Person Trace against the ID to reconcile recorded contact details, addresses and alternate numbers on file — feeding the investigation under a legitimate-interest fraud-prevention basis.
Consumer/Person TraceSA ID Verification
FICA, FSCA, PPR and POPIA
Long-term and short-term insurers are accountable institutions under FICA Schedule 1, with the full customer due diligence, enhanced due diligence, record keeping and suspicious- and cash-transaction reporting obligations (Sections 28 and 29). The verification evidence VerifyNow returns per check — identity, vehicle, account ownership, PEP/sanctions status and face match — is the evidence a board-approved Risk Management & Compliance Programme (Section 42) is built on top of.
Insurance conduct sits under the FSCA, which administers the Policyholder Protection Rules (PPR) issued under the Long-term and Short-term Insurance Acts. PPR sets outcomes-based standards for how policyholders are treated — including fair claims handling — and a documented, auditable verification record at quote, bind and claim is the natural evidence trail for those outcomes. Intermediaries registered under FAIS carry their own licensing and fit-and-proper obligations in parallel.
Every personal data point processed through VerifyNow is handled in line with POPIA, covering lawful processing, purpose specification, security safeguards and data-subject rights.
FICA workflow checklist for Insurance
Use this path for quote onboarding, claims triage, beneficiary verification and payout controls.
Insurance workflows often combine FICA, FAIS, POPIA and claims-fraud controls.
Practical onboarding sequence
- 1Confirm whether your business is a FICA accountable institution for this workflow.
- 2Identify the customer, counterparty or responsible person before the relationship starts.
- 3Verify identity using the right report and save the verification receipt.
- 4Risk-rate the person or entity and decide whether AML/PEP or enhanced due diligence is needed.
- 5Verify bank account ownership before deposits, payouts, refunds or settlements move.
- 6Keep a CDD record, consent/lawful-basis evidence, timestamp and transaction reference.
- 7Use the FICA Toolkit and RMCP generator where your business needs documented procedures.
Toolkit links
Need to screen a customer list?
If your organisation is an accountable institution, or your RMCP calls for a customer-book review, Batch AML lets you upload 10 to 1,000 people or entities and keep one consolidated result file. It is an optional workflow based on your duties and risk controls, not a requirement for every business in this industry.
Educational guidance only. Your accountable-institution status, RMCP, customer risk rating and lawful basis determine the final checks and records you must keep.
Insurance questions
Are insurers FICA accountable institutions in South Africa?
Yes. Long-term and short-term insurers are accountable institutions under FICA Schedule 1, and some insurance intermediaries can be captured under related obligations. That means a policy-issuing insurer owns its own customer due diligence, enhanced due diligence, risk management programme and reporting obligations to the FIC, regardless of who supplies the underlying verification data.
Can I verify a claimant remotely?
Yes. SA ID Verification returns the available Home Affairs identity evidence. Face Match compares a current selfie with the Home Affairs identity photo. Passive Liveness can add a separate presentation check for the selfie during an authorised remote claim workflow.
How does vehicle lookup help with claims and underwriting?
Vehicle & VIN Lookup resolves a vehicle registration or VIN into make, model, year, colour and historical records, so an underwriter can sanity-check a motor quotation before binding and a claims handler can cross-reference the claimed vehicle against the vehicle actually on risk. Paired with Driver's Licence Decode it also supports licence-class and disc-date checks at quote stage.
Do you integrate with underwriting and claims systems?
Every verification service is available over a REST API alongside the dashboard. Insurers typically call the API from a policy administration system, a claims workbench or a fraud engine — see /api-docs for the endpoint reference, authentication and example payloads.
How does this align with POPIA and the Policyholder Protection Rules?
Insurance personal information is processed in line with POPIA, which governs lawful processing, purpose specification and data-subject rights. The Policyholder Protection Rules (PPR), issued under the Long-term and Short-term Insurance Acts and administered by the FSCA, set outcomes-based conduct standards for dealing with policyholders — including fair claims handling — which is the exact context a remote, auditable verification record is designed to support.
Defensible decisions at quote, bind & claim
Create a free VerifyNow account and start wiring ID verification, vehicle lookup, AVS, AML/PEP and face match into your underwriting and claims flow.