Knowledge Base

Find answers to all your questions about ID verification, compliance, and our services

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All Questions

GeneralPopular

What types of verification services does VerifyNow offer?

VerifyNow helps businesses verify people, companies, bank accounts, documents, vehicles, and risk signals. Core services include South African ID verification, Home Affairs ID photo checks, KYC bundle reports, face match, document verification, AML/PEP screening, bank account verification, CIPC company and director checks, marital status, alive or deceased status, driver licence verification, vehicle and number plate lookup, consumer trace, phone number trace, Nigerian identity verification, broader Africa verification, API integration, white-label implementation, and custom development.

Use the linked pages to move from the answer to the right action: service selection, pricing, registration, or enterprise support. VerifyNow should be used for a defined business purpose, with consent and a lawful basis where personal information is processed. If the answer mentions a capability, check the relevant service page before relying on it for a live workflow, because coverage, data fields, turnaround time, and credit cost can differ by service. For broad onboarding projects, start with the services overview, then narrow the flow to identity, bank, company, AML, trace, vehicle, API, or white-label needs.

Identity VerificationPopular

How to verify ID in South Africa?

Create a VerifyNow account, add credits, then choose South Africa ID Verification or Home Affairs ID Verification from the dashboard. You can verify a 13-digit SA ID number and, where required, add photo matching or document checks for a stronger onboarding flow. Results are available through the dashboard or API, depending on the service selected.

For implementation, decide whether you need a basic ID number check, a Home Affairs ID photo workflow, document verification, face match, or a bundled KYC report. The correct choice depends on your risk level, whether the person is remote, what evidence you must keep, and whether the check is for onboarding, fraud prevention, compliance, HR, tenant screening, or supplier review. Use the linked service pages to compare the options before running a live check. Results should be treated as verification evidence, not as legal advice or a complete compliance programme by themselves. Relevant next steps for this answer are South Africa ID Verification, Home Affairs ID Verification and Register. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Identity VerificationPopular

How long does ID verification take in South Africa?

Most dashboard and API identity checks are designed for near-real-time onboarding. Exact timing depends on the service type, data-source availability, and whether you choose a real-time, standard, offline, document, or review workflow. The dashboard and pricing page show the available service options before you run a check.

For implementation, decide whether you need a basic ID number check, a Home Affairs ID photo workflow, document verification, face match, or a bundled KYC report. The correct choice depends on your risk level, whether the person is remote, what evidence you must keep, and whether the check is for onboarding, fraud prevention, compliance, HR, tenant screening, or supplier review. Use the linked service pages to compare the options before running a live check. Results should be treated as verification evidence, not as legal advice or a complete compliance programme by themselves. Relevant next steps for this answer are ID Verification South Africa and Pricing and service options. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Pricing & CreditsPopular

How does pricing work?

VerifyNow uses a pay-as-you-go credit model. You buy credits upfront and use them across supported verification services, with each service deducting its own credit amount. Current service costs, starter pricing, volume options, and enterprise pricing are shown on the pricing page and in the dashboard before you run a check.

For cost planning, start with the public pricing page and confirm the exact service you intend to use. Credits are deducted per service, so a basic ID check, photo check, bank verification, AML screen, company check, trace, or vehicle lookup may not cost the same. Higher-volume, API-heavy, white-label, invoiced, or SLA-backed accounts may need enterprise pricing. The dashboard shows the service cost before live checks are run. Use the linked pages to compare pricing, register or log in, and contact enterprise support if your usage will be large or specialised. Relevant next steps for this answer are See pricing, Register and Enterprise pricing. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Security & CompliancePopular

Is VerifyNow secure and POPIA aligned?

VerifyNow is designed for POPIA-aware and FICA-supporting verification workflows. The platform supports consent-led processing, access controls, secure handling of verification data, audit trails, and compliance records. Your business remains responsible for having a lawful basis, using checks for a permitted purpose, and applying the results correctly in your own process.

Treat security and compliance answers as operational guidance, not legal advice. For personal information, your business should define the purpose of processing, obtain consent where required, restrict access, keep records, and apply retention rules that match its obligations. VerifyNow is designed to support secure, audit-friendly verification workflows, but you still need internal policies for who may run checks, when checks are allowed, how results are reviewed, and how data-subject requests are handled. Use the linked resources to confirm the specific compliance page, policy, or support path relevant to the question. Relevant next steps for this answer are Information security, Privacy policy and POPIA guide. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

KYC & FICAPopular

Can I use VerifyNow for KYC and FICA onboarding?

Yes. VerifyNow supports KYC and FICA-aligned onboarding by helping you verify identity, run document or face checks, screen for AML/PEP/sanctions risk, verify bank accounts, and keep an audit trail. The exact workflow depends on your industry, risk profile, and regulatory obligations.

For a compliant workflow, define the customer type, risk level, required evidence, and decision rules before choosing checks. A practical KYC or FICA flow may combine identity verification, face match, document review, bank verification, AML/PEP screening, company verification, and audit records. The linked pages show where each step fits. VerifyNow can support the verification and evidence trail, but your business remains responsible for its RMCP, lawful processing basis, risk rating, suspicious activity reporting, ongoing monitoring, and any legal interpretation needed for its industry. Relevant next steps for this answer are KYC Bundle, KYC Verification and FICA guide. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

API & IntegrationPopular

Can I integrate VerifyNow with an API?

Yes. VerifyNow provides API access for teams that want to automate verification inside onboarding flows, CRMs, internal tools, or customer portals. You can review the API documentation, generate API access from your account, and contact the team for custom or high-volume integration support.

For integration work, first decide which verification services your application needs, whether results must be synchronous or asynchronous, and how your system will store evidence, handle errors, and protect API keys. The API documentation is the starting point for endpoints, authentication, request payloads, and response handling. Custom development is useful when you need branded workflows, bulk processing, CRM integration, or a complex onboarding journey. The linked resources route developers to the right documentation, while enterprise support can confirm service availability, rate limits, security requirements, and implementation scope. Relevant next steps for this answer are API documentation, Integration guide and Custom development. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

White LabelPopular

Do you offer white-label verification?

Yes. White label means a product or service produced by one company that another company rebrands to make it appear as if they created it. VerifyNow white-label implementation can support branded verification portals, branded customer flows, API-first integrations, reporting, and custom development for partners or platforms that want to offer verification under their own brand.

Use white label when your business wants to offer verification under its own brand without building the verification infrastructure from scratch. A white-label project may include branded screens, branded emails, reporting, API integration, custom workflows, user management, and partner support. It still needs clear rules for consent, permissible use, pricing, customer support, data handling, and escalation. The linked pages explain the white-label product, API route, custom development option, and partner path. For reseller or platform use cases, confirm commercial terms and operational responsibilities before promising the service to customers. Relevant next steps for this answer are White label platform, Custom development and Partner program. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Identity Verification

What is South Africa ID Verification?

South Africa ID Verification checks a South African identity number and related identity details for onboarding, KYC, fraud prevention, and compliance workflows. It is useful when you need to confirm that an ID number is valid and belongs to the person you are onboarding.

For implementation, decide whether you need a basic ID number check, a Home Affairs ID photo workflow, document verification, face match, or a bundled KYC report. The correct choice depends on your risk level, whether the person is remote, what evidence you must keep, and whether the check is for onboarding, fraud prevention, compliance, HR, tenant screening, or supplier review. Use the linked service pages to compare the options before running a live check. Results should be treated as verification evidence, not as legal advice or a complete compliance programme by themselves. Relevant next steps for this answer are South Africa ID Verification and How to verify an SA ID. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Identity Verification

What is Home Affairs ID Verification?

Home Affairs ID Verification is used for South African identity workflows that need official population-register context, such as ID number confirmation, vital status, and photo matching where available. It is commonly used for stronger customer onboarding and fraud prevention.

For implementation, decide whether you need a basic ID number check, a Home Affairs ID photo workflow, document verification, face match, or a bundled KYC report. The correct choice depends on your risk level, whether the person is remote, what evidence you must keep, and whether the check is for onboarding, fraud prevention, compliance, HR, tenant screening, or supplier review. Use the linked service pages to compare the options before running a live check. Results should be treated as verification evidence, not as legal advice or a complete compliance programme by themselves. Relevant next steps for this answer are Home Affairs ID Verification and Home Affairs ID check cost. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

KYC & FICA

What is included in the KYC Bundle?

The KYC Bundle combines core onboarding checks into a single workflow for teams that do not want to run every identity, photo, and trace step manually. It is suited to customer onboarding where identity confidence, fraud context, and a clean report output matter.

For a compliant workflow, define the customer type, risk level, required evidence, and decision rules before choosing checks. A practical KYC or FICA flow may combine identity verification, face match, document review, bank verification, AML/PEP screening, company verification, and audit records. The linked pages show where each step fits. VerifyNow can support the verification and evidence trail, but your business remains responsible for its RMCP, lawful processing basis, risk rating, suspicious activity reporting, ongoing monitoring, and any legal interpretation needed for its industry. Relevant next steps for this answer are KYC Bundle and KYC South Africa guide. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

KYC & FICA

What is identity verification versus KYC?

Identity verification confirms that a person is who they claim to be. KYC is the broader onboarding process that can include identity verification, document checks, AML/PEP screening, risk assessment, consent records, ongoing monitoring, and audit evidence.

For a compliant workflow, define the customer type, risk level, required evidence, and decision rules before choosing checks. A practical KYC or FICA flow may combine identity verification, face match, document review, bank verification, AML/PEP screening, company verification, and audit records. The linked pages show where each step fits. VerifyNow can support the verification and evidence trail, but your business remains responsible for its RMCP, lawful processing basis, risk rating, suspicious activity reporting, ongoing monitoring, and any legal interpretation needed for its industry. Relevant next steps for this answer are Identity Verification and KYC Verification. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Biometric & Document

Can I verify a selfie against an ID photo?

Yes. Face Match compares a selfie against a reference image, such as an ID photo or another approved image, and returns a match result with confidence scoring. This helps reduce impersonation risk in remote onboarding.

Use biometric and document checks when an ID number alone is not enough. A stronger remote workflow often verifies the ID number, reviews the document, compares the selfie to an approved reference image, and records the result for audit. These checks reduce impersonation and document-handling errors, but they should be configured around your risk policy and consent process. The linked pages explain which service fits the step you need. If a document type, country, or data field is business-critical, confirm support before building it into a mandatory customer journey. Relevant next steps for this answer are Face Match and Biometric Verification. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Biometric & Document

What is liveness detection?

Liveness detection helps confirm that a real person is present during a biometric check, rather than a static photo, screen replay, or other spoofing attempt. It is usually paired with face matching for stronger remote onboarding.

Use biometric and document checks when an ID number alone is not enough. A stronger remote workflow often verifies the ID number, reviews the document, compares the selfie to an approved reference image, and records the result for audit. These checks reduce impersonation and document-handling errors, but they should be configured around your risk policy and consent process. The linked pages explain which service fits the step you need. If a document type, country, or data field is business-critical, confirm support before building it into a mandatory customer journey. Relevant next steps for this answer are Biometric Verification and Face Match. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Biometric & Document

Can VerifyNow authenticate ID documents?

Yes. Document Verification supports OCR, document data extraction, authenticity checks, and fraud-risk review for supported identity documents such as South African ID books, smart ID cards, passports, and driver licence documents where supported.

Use biometric and document checks when an ID number alone is not enough. A stronger remote workflow often verifies the ID number, reviews the document, compares the selfie to an approved reference image, and records the result for audit. These checks reduce impersonation and document-handling errors, but they should be configured around your risk policy and consent process. The linked pages explain which service fits the step you need. If a document type, country, or data field is business-critical, confirm support before building it into a mandatory customer journey. Relevant next steps for this answer are Document Verification and API documentation. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Biometric & Document

Does document verification replace an ID number check?

Not always. Document verification helps inspect and extract document details, while an ID number or Home Affairs check validates identity data against the relevant source. Many businesses use both when they need a stronger onboarding record.

Use biometric and document checks when an ID number alone is not enough. A stronger remote workflow often verifies the ID number, reviews the document, compares the selfie to an approved reference image, and records the result for audit. These checks reduce impersonation and document-handling errors, but they should be configured around your risk policy and consent process. The linked pages explain which service fits the step you need. If a document type, country, or data field is business-critical, confirm support before building it into a mandatory customer journey. Relevant next steps for this answer are Document Verification and ID Verification South Africa. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Vehicle & Licence

Can I verify a driver licence in South Africa?

Yes. Driver licence verification helps authenticate and decode South African driver licence card data, including licence categories, restrictions, issue dates, expiry dates, and related licence details where available.

Use vehicle and licence checks for operational verification, dealership workflows, marketplace review, mobility onboarding, rental checks, and fraud prevention. Vehicle lookup focuses on vehicle specification and registration-context details where available, not private owner information. Driver licence verification focuses on licence-card data and related licence details where supported. These checks should not be used as a substitute for legal ownership proof, insurer decisions, police records, or finance history unless those items are separately sourced. The linked pages explain which vehicle, VIN, number plate, or licence workflow fits the question. Relevant next steps for this answer are Driver's Licence Verification and Vehicle Lookup. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

AML & Compliance

What is AML/PEP screening?

AML/PEP screening checks people or entities against sanctions lists, politically exposed person data, watchlists, crime-risk sources, and adverse-media indicators. It supports FICA, enhanced due diligence, financial-crime risk review, and ongoing monitoring processes.

Use AML, PEP, sanctions, watchlist, and adverse-media checks as part of a risk-based onboarding or monitoring process. The result should be reviewed against your internal policy, because a possible match may need human review, supporting evidence, escalation, or enhanced due diligence before a final decision is made. The linked resources explain the relevant VerifyNow screening service and FICA context. VerifyNow helps you screen and keep evidence, but your business remains responsible for customer risk rating, reporting obligations, ongoing monitoring, and decisions about whether to onboard or continue a relationship. Relevant next steps for this answer are AML/PEP Screening, AML Screening South Africa and Sanctions and PEP training. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

AML & Compliance

Who needs AML or sanctions screening?

Accountable institutions and high-risk onboarding teams often need AML, PEP, sanctions, or watchlist screening as part of customer due diligence. This commonly includes financial services, property, legal, crypto, iGaming, marketplaces, high-value goods, and cross-border onboarding.

Use AML, PEP, sanctions, watchlist, and adverse-media checks as part of a risk-based onboarding or monitoring process. The result should be reviewed against your internal policy, because a possible match may need human review, supporting evidence, escalation, or enhanced due diligence before a final decision is made. The linked resources explain the relevant VerifyNow screening service and FICA context. VerifyNow helps you screen and keep evidence, but your business remains responsible for customer risk rating, reporting obligations, ongoing monitoring, and decisions about whether to onboard or continue a relationship. Relevant next steps for this answer are AML/PEP Screening, FICA complete guide and Industries. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Security & Compliance

Does VerifyNow provide legal advice on FICA or POPIA?

No. VerifyNow provides verification tools, compliance workflow support, audit trails, and educational resources. Your business should get legal or compliance advice for its specific obligations, risk appetite, RMCP, reporting duties, and data-processing basis.

Treat security and compliance answers as operational guidance, not legal advice. For personal information, your business should define the purpose of processing, obtain consent where required, restrict access, keep records, and apply retention rules that match its obligations. VerifyNow is designed to support secure, audit-friendly verification workflows, but you still need internal policies for who may run checks, when checks are allowed, how results are reviewed, and how data-subject requests are handled. Use the linked resources to confirm the specific compliance page, policy, or support path relevant to the question. Relevant next steps for this answer are Compliance resources, FICA toolkit and POPIA guide. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

KYC & FICA

What records should I keep for FICA?

FICA processes usually require records that show who was verified, what checks were performed, when they were performed, what evidence was reviewed, and what decision was made. VerifyNow helps by creating verification outputs and audit-friendly records, but your retention policy should follow your legal obligations.

For a compliant workflow, define the customer type, risk level, required evidence, and decision rules before choosing checks. A practical KYC or FICA flow may combine identity verification, face match, document review, bank verification, AML/PEP screening, company verification, and audit records. The linked pages show where each step fits. VerifyNow can support the verification and evidence trail, but your business remains responsible for its RMCP, lawful processing basis, risk rating, suspicious activity reporting, ongoing monitoring, and any legal interpretation needed for its industry. Relevant next steps for this answer are FICA complete guide and CDD checklist. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

KYC & FICA

Can VerifyNow help with an RMCP?

Yes. VerifyNow provides public FICA resources and an RMCP generator to help businesses structure a Risk Management and Compliance Programme document. The generated material should still be reviewed for your specific business and legal context.

For a compliant workflow, define the customer type, risk level, required evidence, and decision rules before choosing checks. A practical KYC or FICA flow may combine identity verification, face match, document review, bank verification, AML/PEP screening, company verification, and audit records. The linked pages show where each step fits. VerifyNow can support the verification and evidence trail, but your business remains responsible for its RMCP, lawful processing basis, risk rating, suspicious activity reporting, ongoing monitoring, and any legal interpretation needed for its industry. Relevant next steps for this answer are RMCP generator and FICA toolkit. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Bank Account Verification

Can I verify a South African bank account?

Yes. Bank Account Verification helps confirm account ownership, account status, account type, and whether the details align with the person or business you are onboarding. It is useful for payroll, refunds, supplier onboarding, seller payouts, and reducing payment fraud.

Use bank account verification when you need confidence that payment details belong to the person or business you are dealing with. It is useful for payroll, refunds, supplier onboarding, seller payouts, finance operations, and invoice-fraud prevention. It should not be treated as a balance enquiry, statement service, or credit decision. Confirm the required account holder details and consent before running the check. The linked page explains the bank verification workflow, while the pricing page shows the current credit cost before you run live checks in the dashboard or API. Relevant next steps for this answer are Bank Account Verification and See pricing. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Bank Account Verification

Does bank verification show balances or statements?

No. Bank account verification is not a bank-statement or account-balance service. It is used to verify bank account details, ownership matching, account status, and related AVS-style information where supported.

Use bank account verification when you need confidence that payment details belong to the person or business you are dealing with. It is useful for payroll, refunds, supplier onboarding, seller payouts, finance operations, and invoice-fraud prevention. It should not be treated as a balance enquiry, statement service, or credit decision. Confirm the required account holder details and consent before running the check. The linked page explains the bank verification workflow, while the pricing page shows the current credit cost before you run live checks in the dashboard or API. Relevant next steps for this answer are Bank Account Verification. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Company Verification

Can I verify a company with CIPC?

Yes. Company Verification uses CIPC company data to help verify a business, registration status, registration details, directors, and related company information. VerifyNow does not replace a legal due-diligence opinion, and unsupported items such as tax compliance or B-BBEE certification validation should be separately scoped.

For business onboarding, combine CIPC company checks with director identity checks, AML/PEP screening, bank account verification, and document collection where needed. CIPC data can support KYB, supplier review, procurement checks, and conflict-of-interest screening, but it does not automatically prove every compliance item a buyer may request. Tax compliance, B-BBEE certificate validation, licences, and specialist procurement evidence should be separately scoped or verified through the authorised source. Use the linked pages to choose the company, director, bank, or enterprise route that matches the actual review being performed. Relevant next steps for this answer are Company Verification and CIPC guide. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Company Verification

Can I search companies by director?

Yes. CIPC Director Search helps identify companies associated with a person by South African ID number where available. It is useful for KYB, supplier onboarding, conflict checks, and enhanced due diligence.

For business onboarding, combine CIPC company checks with director identity checks, AML/PEP screening, bank account verification, and document collection where needed. CIPC data can support KYB, supplier review, procurement checks, and conflict-of-interest screening, but it does not automatically prove every compliance item a buyer may request. Tax compliance, B-BBEE certificate validation, licences, and specialist procurement evidence should be separately scoped or verified through the authorised source. Use the linked pages to choose the company, director, bank, or enterprise route that matches the actual review being performed. Relevant next steps for this answer are Company Verification. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Company Verification

Does VerifyNow validate B-BBEE certificates or tax compliance?

No, not as a standard instant VerifyNow verification service. VerifyNow can support identity, company, director, bank, AML, and document workflows, but B-BBEE certificate validation, tax compliance confirmation, and specialist procurement checks should be separately scoped or verified through the relevant authorised source.

For business onboarding, combine CIPC company checks with director identity checks, AML/PEP screening, bank account verification, and document collection where needed. CIPC data can support KYB, supplier review, procurement checks, and conflict-of-interest screening, but it does not automatically prove every compliance item a buyer may request. Tax compliance, B-BBEE certificate validation, licences, and specialist procurement evidence should be separately scoped or verified through the authorised source. Use the linked pages to choose the company, director, bank, or enterprise route that matches the actual review being performed. Relevant next steps for this answer are Company Verification and Contact sales. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Company Verification

Can VerifyNow help with supplier verification?

Yes. VerifyNow can support supplier onboarding by combining CIPC company checks, director identity checks, AML/PEP screening, bank account verification, and document capture. Specialist checks such as tax compliance, B-BBEE certificate validation, or industry licences should be added separately if needed.

For business onboarding, combine CIPC company checks with director identity checks, AML/PEP screening, bank account verification, and document collection where needed. CIPC data can support KYB, supplier review, procurement checks, and conflict-of-interest screening, but it does not automatically prove every compliance item a buyer may request. Tax compliance, B-BBEE certificate validation, licences, and specialist procurement evidence should be separately scoped or verified through the authorised source. Use the linked pages to choose the company, director, bank, or enterprise route that matches the actual review being performed. Relevant next steps for this answer are Company Verification, Bank Account Verification and AML/PEP Screening. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Status Checks

How do I check marital status in South Africa?

Yes. VerifyNow offers a focused marital status check for South African identity workflows where you need to confirm available marital-status context for an ID number and a permitted business purpose.

Use status checks only when you have a permitted purpose and need a focused answer about marital status or alive/deceased status. These checks can support fraud prevention, beneficiary review, estate administration support, onboarding review, and internal risk controls, but they should not be used casually or without a lawful basis. Confirm the ID number, required consent position, and business reason before running the check. The linked service page explains the specific workflow, and the pricing page shows the current credit cost before the check is used in production. Relevant next steps for this answer are Check Marital Status and See pricing. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Status Checks

Can I check whether someone is alive or deceased?

Yes. Alive or Deceased Status Verification checks vital-status context for a South African identity record where supported. It is commonly used for fraud prevention, beneficiary review, estate administration support, and onboarding risk checks.

Use status checks only when you have a permitted purpose and need a focused answer about marital status or alive/deceased status. These checks can support fraud prevention, beneficiary review, estate administration support, onboarding review, and internal risk controls, but they should not be used casually or without a lawful basis. Confirm the ID number, required consent position, and business reason before running the check. The linked service page explains the specific workflow, and the pricing page shows the current credit cost before the check is used in production. Relevant next steps for this answer are Alive / Deceased Status Verification and Home Affairs ID Verification. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Trace Services

What is Consumer Trace?

Consumer Trace helps locate and review available identity, contact, address, employer, and trace context for authorised fraud prevention, collections, legal, HR, tenant screening, and compliance workflows. It must be used with a lawful basis and permitted purpose.

Trace services should be used for authorised workflows such as fraud prevention, collections, legal review, HR screening support, tenant review, and contact validation. They can surface contact, address, employment, or trace context where available, but they do not guarantee every past employer, phone number, address, qualification, criminal record, or reference. Define the permitted purpose before running a trace and keep an audit record of why the check was needed. Use the linked pages to decide whether Consumer Trace, Phone Number Trace, Employment Verification, or enterprise support is the right next step. Relevant next steps for this answer are Consumer Trace and Employment Verification. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Trace Services

Can I trace a phone number?

Yes. Phone Number Trace is a reverse-lookup workflow for South African mobile or contact details where available. It is useful for fraud review, contact validation, debtor tracing, marketplace risk checks, and onboarding review.

Trace services should be used for authorised workflows such as fraud prevention, collections, legal review, HR screening support, tenant review, and contact validation. They can surface contact, address, employment, or trace context where available, but they do not guarantee every past employer, phone number, address, qualification, criminal record, or reference. Define the permitted purpose before running a trace and keep an audit record of why the check was needed. Use the linked pages to decide whether Consumer Trace, Phone Number Trace, Employment Verification, or enterprise support is the right next step. Relevant next steps for this answer are Phone Number Trace and Consumer Trace. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Trace Services

Can VerifyNow verify employment history?

VerifyNow supports employment-related evidence through authorised consumer trace and employment-history workflows where data is available. It should be treated as part of a broader hiring or due-diligence process, not as a guarantee that every employer, role, reason for leaving, qualification, or reference will be available.

Trace services should be used for authorised workflows such as fraud prevention, collections, legal review, HR screening support, tenant review, and contact validation. They can surface contact, address, employment, or trace context where available, but they do not guarantee every past employer, phone number, address, qualification, criminal record, or reference. Define the permitted purpose before running a trace and keep an audit record of why the check was needed. Use the linked pages to decide whether Consumer Trace, Phone Number Trace, Employment Verification, or enterprise support is the right next step. Relevant next steps for this answer are Employment Verification and Recruitment and HR. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Trace Services

Can VerifyNow do criminal record or qualification checks?

VerifyNow can support identity verification, consent capture, document workflow, employment-history context, and audit trails for recruitment. Criminal record checks, qualification verification, and specialist background-screening results should be separately scoped through the appropriate authorised provider or source.

Trace services should be used for authorised workflows such as fraud prevention, collections, legal review, HR screening support, tenant review, and contact validation. They can surface contact, address, employment, or trace context where available, but they do not guarantee every past employer, phone number, address, qualification, criminal record, or reference. Define the permitted purpose before running a trace and keep an audit record of why the check was needed. Use the linked pages to decide whether Consumer Trace, Phone Number Trace, Employment Verification, or enterprise support is the right next step. Relevant next steps for this answer are Recruitment and HR and Employment Verification. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Vehicle & Licence

Can I look up a vehicle by number plate?

Yes. Vehicle Lookup supports number plate and VIN-based vehicle specification checks where available. It can help identify make, model, year, colour, VIN, and technical details. It does not provide vehicle owner names, personal owner information, finance status, accident history, stolen status, or driver information.

Use vehicle and licence checks for operational verification, dealership workflows, marketplace review, mobility onboarding, rental checks, and fraud prevention. Vehicle lookup focuses on vehicle specification and registration-context details where available, not private owner information. Driver licence verification focuses on licence-card data and related licence details where supported. These checks should not be used as a substitute for legal ownership proof, insurer decisions, police records, or finance history unless those items are separately sourced. The linked pages explain which vehicle, VIN, number plate, or licence workflow fits the question. Relevant next steps for this answer are Vehicle Lookup and See pricing. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Vehicle & Licence

Does vehicle lookup show who owns the car?

No. VerifyNow vehicle lookup provides vehicle specification and registration-context data where available. It does not expose private vehicle owner details or personal information.

Use vehicle and licence checks for operational verification, dealership workflows, marketplace review, mobility onboarding, rental checks, and fraud prevention. Vehicle lookup focuses on vehicle specification and registration-context details where available, not private owner information. Driver licence verification focuses on licence-card data and related licence details where supported. These checks should not be used as a substitute for legal ownership proof, insurer decisions, police records, or finance history unless those items are separately sourced. The linked pages explain which vehicle, VIN, number plate, or licence workflow fits the question. Relevant next steps for this answer are Vehicle Lookup. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Vehicle & Licence

Can I decode a VIN?

Yes. VIN lookup decodes vehicle technical specifications from a Vehicle Identification Number where supported. It is useful for dealership workflows, marketplace checks, asset review, and operational validation.

Use vehicle and licence checks for operational verification, dealership workflows, marketplace review, mobility onboarding, rental checks, and fraud prevention. Vehicle lookup focuses on vehicle specification and registration-context details where available, not private owner information. Driver licence verification focuses on licence-card data and related licence details where supported. These checks should not be used as a substitute for legal ownership proof, insurer decisions, police records, or finance history unless those items are separately sourced. The linked pages explain which vehicle, VIN, number plate, or licence workflow fits the question. Relevant next steps for this answer are Vehicle Lookup. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Africa Verification

Which African countries are supported?

VerifyNow supports selected African identity verification workflows, including dedicated Nigerian identity verification and broader Africa verification for supported markets. Country, document, and data-source coverage can vary, so check the relevant service page or contact the team for your exact use case.

For cross-border verification, confirm the country, document type, data source, and required result before designing the workflow. Coverage differs by market, and not every African identity, bank, phone, or document check is available in the same way. Nigerian identity verification has dedicated flows, while broader Africa verification is used for supported regional onboarding. Cross-border projects also need privacy, consent, data-transfer, and retention controls. Use the linked pages to check the relevant country or service route, then contact the team if the workflow is API-heavy, regulated, or enterprise-scale. Relevant next steps for this answer are Africa Verification, Nigerian ID Verification and Cross-border KYC. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Africa Verification

Can I verify Nigerian identity numbers?

Yes. Nigerian Identity Verification supports Nigerian identity workflows such as NIN, BVN, Virtual NIN, voter ID, phone number, and supported Nigerian bank account checks where available.

For cross-border verification, confirm the country, document type, data source, and required result before designing the workflow. Coverage differs by market, and not every African identity, bank, phone, or document check is available in the same way. Nigerian identity verification has dedicated flows, while broader Africa verification is used for supported regional onboarding. Cross-border projects also need privacy, consent, data-transfer, and retention controls. Use the linked pages to check the relevant country or service route, then contact the team if the workflow is API-heavy, regulated, or enterprise-scale. Relevant next steps for this answer are Nigerian ID Verification and Africa Verification. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Africa Verification

Can I verify South African customers from overseas?

Yes. VerifyNow can support cross-border KYC for businesses outside South Africa that need to verify South African customers, employees, sellers, or counterparties. You still need to handle privacy, consent, cross-border data transfer, and local compliance obligations correctly.

For cross-border verification, confirm the country, document type, data source, and required result before designing the workflow. Coverage differs by market, and not every African identity, bank, phone, or document check is available in the same way. Nigerian identity verification has dedicated flows, while broader Africa verification is used for supported regional onboarding. Cross-border projects also need privacy, consent, data-transfer, and retention controls. Use the linked pages to check the relevant country or service route, then contact the team if the workflow is API-heavy, regulated, or enterprise-scale. Relevant next steps for this answer are Cross-border KYC, ID Verification South Africa and API documentation. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Credit & Financial

Can I check credit scores or affordability?

No. VerifyNow is not a credit bureau and does not provide credit information, credit scores, affordability assessments, or loan decisions. Use VerifyNow for lawful identity, business, bank account, AML, supplier vetting, payment verification, and compliance recordkeeping workflows. If you need credit bureau data, obtain it separately from a registered credit bureau with the required consent, authorisation, or other lawful basis.

VerifyNow is not a credit bureau and does not provide credit information, credit scores, affordability assessments, or loan decisions. Use VerifyNow for identity, business, bank account, AML, supplier vetting, payment verification, and compliance recordkeeping workflows. If a financial workflow requires credit bureau data, obtain it separately from a registered credit bureau with the required consent, authorisation, or other lawful basis. Relevant next steps for this answer are Credit Verification, Bank Account Verification and Contact enterprise. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Credit & Financial

Does VerifyNow approve loans or make affordability decisions?

No. VerifyNow provides lawful identity, business, bank account and compliance verification services through authorised data suppliers. It does not approve loans, issue credit, provide credit information, replace your affordability model, or make final customer decisions on your behalf.

VerifyNow is not a credit bureau and does not provide credit information, credit scores, affordability assessments, or loan decisions. Use VerifyNow for identity, business, bank account, AML, supplier vetting, payment verification, and compliance recordkeeping workflows. If a financial workflow requires credit bureau data, obtain it separately from a registered credit bureau with the required consent, authorisation, or other lawful basis. Relevant next steps for this answer are Credit Verification and Contact sales. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Pricing & Credits

How do I buy credits?

Log in to your VerifyNow dashboard and choose Buy Credits. Credits are added after successful payment according to the payment method and account status. You can review service costs on the pricing page before topping up.

For cost planning, start with the public pricing page and confirm the exact service you intend to use. Credits are deducted per service, so a basic ID check, photo check, bank verification, AML screen, company check, trace, or vehicle lookup may not cost the same. Higher-volume, API-heavy, white-label, invoiced, or SLA-backed accounts may need enterprise pricing. The dashboard shows the service cost before live checks are run. Use the linked pages to compare pricing, register or log in, and contact enterprise support if your usage will be large or specialised. Relevant next steps for this answer are Register or log in and See pricing. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Pricing & Credits

Do credits expire?

Credits are designed for flexible pay-as-you-go usage rather than monthly lock-in. Check your dashboard and current terms for account-specific credit handling, invoices, and purchase history.

For cost planning, start with the public pricing page and confirm the exact service you intend to use. Credits are deducted per service, so a basic ID check, photo check, bank verification, AML screen, company check, trace, or vehicle lookup may not cost the same. Higher-volume, API-heavy, white-label, invoiced, or SLA-backed accounts may need enterprise pricing. The dashboard shows the service cost before live checks are run. Use the linked pages to compare pricing, register or log in, and contact enterprise support if your usage will be large or specialised. Relevant next steps for this answer are Pricing and Terms. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Pricing & Credits

Are there volume discounts?

Yes. High-volume users can discuss enterprise pricing, custom SLAs, dedicated support, invoicing, EFT payment, API support, and white-label deployment options with the VerifyNow team.

For cost planning, start with the public pricing page and confirm the exact service you intend to use. Credits are deducted per service, so a basic ID check, photo check, bank verification, AML screen, company check, trace, or vehicle lookup may not cost the same. Higher-volume, API-heavy, white-label, invoiced, or SLA-backed accounts may need enterprise pricing. The dashboard shows the service cost before live checks are run. Use the linked pages to compare pricing, register or log in, and contact enterprise support if your usage will be large or specialised. Relevant next steps for this answer are Enterprise pricing and Contact enterprise. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Pricing & Credits

Can I try before buying a large credit bundle?

Yes. You can create an account, review the dashboard and API documentation, and start with a smaller credit purchase before committing to larger volumes. Verification services have real data costs, so free live checks are not always available.

For cost planning, start with the public pricing page and confirm the exact service you intend to use. Credits are deducted per service, so a basic ID check, photo check, bank verification, AML screen, company check, trace, or vehicle lookup may not cost the same. Higher-volume, API-heavy, white-label, invoiced, or SLA-backed accounts may need enterprise pricing. The dashboard shows the service cost before live checks are run. Use the linked pages to compare pricing, register or log in, and contact enterprise support if your usage will be large or specialised. Relevant next steps for this answer are Register and Pricing. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

General

Do I need a contract?

Standard users can register, buy credits, and start verifying without a long procurement cycle. Enterprise, white-label, API-heavy, or custom development projects may need a service agreement, SLA, onboarding, and agreed commercial terms.

Use the linked pages to move from the answer to the right action: service selection, pricing, registration, or enterprise support. VerifyNow should be used for a defined business purpose, with consent and a lawful basis where personal information is processed. If the answer mentions a capability, check the relevant service page before relying on it for a live workflow, because coverage, data fields, turnaround time, and credit cost can differ by service. For broad onboarding projects, start with the services overview, then narrow the flow to identity, bank, company, AML, trace, vehicle, API, or white-label needs.

API & Integration

How do I get API access?

Create a VerifyNow account and follow the API documentation to generate and use API credentials. For higher-volume, white-label, or custom implementation work, contact the team so the right endpoints, service mix, and support process can be scoped.

For integration work, first decide which verification services your application needs, whether results must be synchronous or asynchronous, and how your system will store evidence, handle errors, and protect API keys. The API documentation is the starting point for endpoints, authentication, request payloads, and response handling. Custom development is useful when you need branded workflows, bulk processing, CRM integration, or a complex onboarding journey. The linked resources route developers to the right documentation, while enterprise support can confirm service availability, rate limits, security requirements, and implementation scope. Relevant next steps for this answer are API documentation, Integration guide and Contact enterprise. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

API & Integration

Which programming languages are supported?

VerifyNow exposes HTTP API endpoints, so any programming language or platform that can make authenticated HTTPS requests can integrate. The API documentation includes examples and endpoint details to guide implementation.

For integration work, first decide which verification services your application needs, whether results must be synchronous or asynchronous, and how your system will store evidence, handle errors, and protect API keys. The API documentation is the starting point for endpoints, authentication, request payloads, and response handling. Custom development is useful when you need branded workflows, bulk processing, CRM integration, or a complex onboarding journey. The linked resources route developers to the right documentation, while enterprise support can confirm service availability, rate limits, security requirements, and implementation scope. Relevant next steps for this answer are API documentation and Integration guide. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

API & Integration

Do you support webhooks?

VerifyNow supports webhook-style integration patterns for suitable workflows so your system can receive updates when checks complete. Use the API documentation and support team to confirm the right setup for your endpoint, security model, and verification flow.

For integration work, first decide which verification services your application needs, whether results must be synchronous or asynchronous, and how your system will store evidence, handle errors, and protect API keys. The API documentation is the starting point for endpoints, authentication, request payloads, and response handling. Custom development is useful when you need branded workflows, bulk processing, CRM integration, or a complex onboarding journey. The linked resources route developers to the right documentation, while enterprise support can confirm service availability, rate limits, security requirements, and implementation scope. Relevant next steps for this answer are API documentation and Integration guide. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

API & Integration

Can you build a custom verification workflow for us?

Yes. VerifyNow offers custom development for bespoke API integrations, branded verification portals, workflow automation, dashboard extensions, bulk processing, and white-label implementations.

For integration work, first decide which verification services your application needs, whether results must be synchronous or asynchronous, and how your system will store evidence, handle errors, and protect API keys. The API documentation is the starting point for endpoints, authentication, request payloads, and response handling. Custom development is useful when you need branded workflows, bulk processing, CRM integration, or a complex onboarding journey. The linked resources route developers to the right documentation, while enterprise support can confirm service availability, rate limits, security requirements, and implementation scope. Relevant next steps for this answer are Custom Development, White label platform and Contact enterprise. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Industries

What industries does VerifyNow serve?

VerifyNow supports industries that need identity, KYC, fraud, and compliance checks, including financial services, fintech, property rentals, legal and conveyancing, recruitment, automotive dealers, insurance, retail and e-commerce, marketplaces, iGaming, crypto, trading, mobility, government, and NGOs.

Industry answers should be used to map VerifyNow services to a real operational workflow. A property team, recruiter, fintech, dealer, insurer, marketplace, legal practice, or public-sector team may all need different combinations of identity, bank, company, AML, trace, licence, vehicle, document, and API checks. Start with the relevant industry page, then choose the specific service pages linked from the answer. Your internal policy should define when each check is required, who may run it, how exceptions are reviewed, and what evidence must be retained. Relevant next steps for this answer are Industries, Financial services and Recruitment and HR. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Industries

Can estate agents and property managers use VerifyNow?

Yes. Property teams can use VerifyNow for tenant identity verification, bank checks, trace context, fraud review, and onboarding evidence. Your rental process should still include the required lease, consent, affordability, and compliance controls.

Industry answers should be used to map VerifyNow services to a real operational workflow. A property team, recruiter, fintech, dealer, insurer, marketplace, legal practice, or public-sector team may all need different combinations of identity, bank, company, AML, trace, licence, vehicle, document, and API checks. Start with the relevant industry page, then choose the specific service pages linked from the answer. Your internal policy should define when each check is required, who may run it, how exceptions are reviewed, and what evidence must be retained. Relevant next steps for this answer are Property and rentals and Tenant screening guide. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Industries

Can recruitment agencies use VerifyNow?

Yes. Recruitment and HR teams can use VerifyNow to support candidate identity checks, document workflow, employment-history context, consent records, and audit trails. Specialist criminal, qualification, or reference checks should be separately scoped where required.

Industry answers should be used to map VerifyNow services to a real operational workflow. A property team, recruiter, fintech, dealer, insurer, marketplace, legal practice, or public-sector team may all need different combinations of identity, bank, company, AML, trace, licence, vehicle, document, and API checks. Start with the relevant industry page, then choose the specific service pages linked from the answer. Your internal policy should define when each check is required, who may run it, how exceptions are reviewed, and what evidence must be retained. Relevant next steps for this answer are Recruitment and HR and Employment Verification. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Industries

Can automotive dealers use VerifyNow?

Yes. Automotive dealers can use VerifyNow for buyer identity checks, driver licence verification, bank account checks, AML/PEP screening, vehicle lookup, and fraud-prevention workflows during sales, finance, rentals, or marketplace operations.

Industry answers should be used to map VerifyNow services to a real operational workflow. A property team, recruiter, fintech, dealer, insurer, marketplace, legal practice, or public-sector team may all need different combinations of identity, bank, company, AML, trace, licence, vehicle, document, and API checks. Start with the relevant industry page, then choose the specific service pages linked from the answer. Your internal policy should define when each check is required, who may run it, how exceptions are reviewed, and what evidence must be retained. Relevant next steps for this answer are Automotive dealers, Vehicle Lookup and Driver's Licence Verification. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Industries

Can fintechs or banks use VerifyNow?

Yes. Fintech and banking teams can use VerifyNow for digital onboarding, SA ID verification, KYC bundle checks, face match, AML/PEP screening, bank account verification, API integration, and audit-ready verification records.

Industry answers should be used to map VerifyNow services to a real operational workflow. A property team, recruiter, fintech, dealer, insurer, marketplace, legal practice, or public-sector team may all need different combinations of identity, bank, company, AML, trace, licence, vehicle, document, and API checks. Start with the relevant industry page, then choose the specific service pages linked from the answer. Your internal policy should define when each check is required, who may run it, how exceptions are reviewed, and what evidence must be retained. Relevant next steps for this answer are Banking and fintech, Fintech and API documentation. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

Support

What support does VerifyNow offer?

VerifyNow offers support through the contact page, help content, API documentation, and enterprise support paths. Enterprise customers can discuss priority support, SLA options, onboarding, white-label implementation, and custom development assistance.

For support questions, choose the route that matches the issue. General account, billing, or service questions can go through the contact page. Developer questions should start with the API documentation and integration guide. Enterprise, white-label, volume pricing, or custom workflow requests should go through the enterprise contact route so scope, service availability, support level, and commercial terms can be confirmed. Include your account email, company name, service used, report type, error message, timestamp, and expected outcome when contacting support; that helps the team investigate faster. Relevant next steps for this answer are Contact support, Help centre and API documentation. Use those pages to confirm the current service details, pricing, limits, and implementation path before changing a live onboarding or compliance workflow.

General

How do I start verifying today?

Register for a VerifyNow account, review the pricing page, add credits, and choose the verification service that matches your use case. If you need API, white-label, or enterprise help, contact the team before rollout.

Use the linked pages to move from the answer to the right action: service selection, pricing, registration, or enterprise support. VerifyNow should be used for a defined business purpose, with consent and a lawful basis where personal information is processed. If the answer mentions a capability, check the relevant service page before relying on it for a live workflow, because coverage, data fields, turnaround time, and credit cost can differ by service. For broad onboarding projects, start with the services overview, then narrow the flow to identity, bank, company, AML, trace, vehicle, API, or white-label needs.

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